The Effects of Telephone Counseling on Patient Management: A Literature Review

Lee, Jeong Rim

doi:2010.11.4.297

J Korean Diabetes > Volume 11(4); 2010 > Article

Focused Issue

The Journal of Korean Diabetes 2010;11(4):297-302.
DOI: https://doi.org/10.4093/kcd.2010.11.4.297

전화상담을 통한 환자관리의 효과에 대한 연구 고찰

이정림

The Effects of Telephone Counseling on Patient Management: A Literature Review

Jeong Rim Lee

Abstract

Telephone counseling is often used in the field of diabetes education, which is characterized by poor systematic follow-up in South Korea. We conducted a literature review of studies that evaluated the effects of telephone consultation on patient care. Most of these studies found that telephone consultations led to improved self-management skills and self-efficacy. However, although the positive effects were maintained in the short term, the long-term effects were less significant. Further research and strategic development are required to develop tools for effective enhancement of patient self-management skills and self-efficacy. (Korean Clinical Diabetes J 11:297-302, 2010)

Key Words: Diabetes education, Telephone counseling